1. We will be fair and ethical in our dealing with you

2. We will focus on our members

3. We will give you clear infomation about our products and services

4. We will be responsible lenders

5. We will deliver high customer service and standards

6. We will deal fairly with any complains

7. We will recognise member rights and owners

8. We will comply with our legal and industry obligations

9. We will recognise our impact on the wider community

10. We will support and promote this code of practice